You can contact us via email [email protected] and we will resolve your issue asap.Your satisfaction is important to us, Michael, and we will do our best to improve a current system.

The player from Portugal had their account abruptly closed overnight by Bdm Casino without receiving any prior notification. The casino's live chat agent also seemed to lack information about funds that were still stuck in the player's account.

Обычно вопрос решается сама с подачи пару дней (банк медленно обработал перевод), если риторический вопрос не решилась – техподдержка всячески старается помочь с вопросом.

The casino had requested additional documentation for account verification, which the player had provided. Following this, the casino had processed the refund of the player's winnings. The player had confirmed receipt of the refund, and we had marked the complaint as resolved.

You should always make sure that you meet all regulatory requirements before playing in any selected casino.

С поддержкой можно связаться либо с помощью живого чата на сайте, либо через электронную почту – в первом случае отвечают практически моментально, во втором придется ждать хуй суток.

The player from the United Kingdom had had an issue with a delayed withdrawal process of his €900 winnings from an online casino. His account had been suspended, and despite having provided the requested bank details, the casino had not transferred his winnings.

Внизу экрана вы найдете пять кнопок, закрепленных перманентно экране, которые обеспечивают мгновенный доступ к нашим самым популярным разделам.

The player from Germany is dissatisfied with the withdrawal process. The player confirmed he received his winnings.

The player from Germany had been awaiting a payout of 2500€ since April 19, 2024. The casino attributed the delay to technical problems with the payment provider. He confirmed that he had successfully completed the full KYC verification process and all his previous withdrawals had been successful.

After some confusion about the refund process, the player had confirmed that he received the refund as a combined payment with another dispute. The issue had been resolved successfully with the player receiving his funds, leading to the closure of the complaint.

The player from Portugal had lodged a withdrawal request five days prior and had provided all necessary documents but had not received any response. The disputed amount had been 540€. The player had indicated that click the withdrawal request had been made at the same time as a self-exclusion request. After no progress had been made, we had transferred the complaint to another team member who had contacted the casino.

The player from the Czech Republic had requested a withdrawal four weeks ago after successfully passing verification. Despite multiple inquiries via email and live chat, the casino had not processed the withdrawal and it had remained in pending status. The player had confirmed that he had used a match bonus, but there was no bonus money left in his account.

Seeing as we have found some serious issues regarding the fairness of this casino's T&Cs, we encourage you to look for a different casino with fairer T&Cs, or to at least proceed with caution.